Refund policy

Updated 13 October 2026

Effective date: 13 October 2026

This policy covers the Fuse subscription fee billed by Paddle for OSPA Labs. It does not cover what your model provider charges you. Those invoices stay between you and that provider.

Within 14 days

Ask within 14 days of the charge and we refund that Fuse subscription fee in full. You do not need to give a reason. This applies to every customer. Canceling in the billing portal during those 14 days is enough.

After 14 days

After 14 days we do not refund fees already paid. Canceling then stops the next renewal. It does not return the current period. A refund the law still requires, including for a service we did not provide, is still made.

How to ask

Open the billing portal from your account page, or write through the support form. Paddle is the merchant of record and returns the money to the original payment method.